Email policy

Last updated 30 October 2026

What we send

videoNXT sends service email only. These are messages a person needs to use a channel, triggered by something they or a channel administrator did:

• invitations to the admin of a channel;
• confirmation of a new viewer account and of a changed email address;
• password reset links and sign-in verification codes;
• notices about a person's own account, such as a finished upload or, once paid access is available, an order confirmation or invoice.

We do not send newsletters, advertising or other marketing email, and we never buy, rent or share address lists.

Who receives it

Only people who created an account on a videoNXT channel, or whom a channel administrator invited to its admin. Every address comes from that registration or invitation.

Sender and authentication

Mail is sent from noreply@videonxt.app via Amazon Simple Email Service in the EU (Ireland). The domain is signed with DKIM and published with SPF and DMARC records, so receiving servers can check the mail really comes from us.

Bounces and complaints

Addresses that bounce permanently or that mark our mail as spam are added to a suppression list automatically, and we stop sending to them. We monitor bounce and complaint rates and investigate any increase.

Stopping email

Because we only send service messages, there is nothing to subscribe to. To stop receiving mail from a channel, delete your account on that channel or ask the channel to remove it. You can also write to info@videonxt.app and we will remove your address.

Report abuse

Received a message from us you did not expect? Forward it to info@videonxt.app and we will look into it.